The Ottawa Hospital (TOH) uses AI to enhance patient preparation and recovery through Frontline AI agents, which provide 24/7 access to pre-approved medical information. They also employ AIMS, a 3D sensor-based system, for real-time monitoring of hand hygiene to improve patient safety and track compliance. Additionally, TOH utilizes Microsoft's DAX Copilot, an ambient voice technology, to improve clinical documentation by automating the capturing and transcription of patient encounters. AI in Patient Communication and Preparation
- Frontline AI Agents:. TOH is a pioneer in using AI-powered digital teammates to provide patients with 24/7 access to information about their procedures, recovery, and required documents, reducing anxiety and improving treatment adherence.
- Data Security:. The hospital uses Microsoft's Azure cloud platform to manage and store patient data, ensuring compliance with Canadian data privacy laws, such as the Personal Health Information Protection Act (PHIPA).
AI for Hand Hygiene and Patient Safety
- Artificially Intelligent Monitoring System (AIMS):TOH is the first hospital in Canada to implement AIMS, a system that uses AI and 3D sensors to monitor and provide real-time feedback on hand hygiene compliance.
- Proactive Nudges:AIMS provides proactive "nudge" reminders, such as a yellow light and soft chime, when a staff member approaches a patient without cleaning their hands, helping to improve hand hygiene and patient safety.
- Data and Dashboards:The system collects and displays real-time hand hygiene data on a dashboard for unit managers, offering insights into staff practices and demonstrating the effectiveness of AI in improving hygiene compliance.
AI in Clinical Documentation
- Microsoft DAX Copilot:. The hospital uses Microsoft's DAX Copilot, an ambient voice AI that automatically captures and transcribes patient-provider conversations, thereby automating the process of clinical documentation.
- Improving Workflow:. This technology aims to reduce the administrative burden on healthcare professionals, allowing them to focus more on patient care by streamlining the process of creating medical notes and potentially increasing access to care.
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